Go-Ahead

Our Corporate Responsibility

Bus Division Targets

Safety and Security
Targets 2008/09 Outcome Targets 2009/10
Increase numbers of buses with CCTV Achieved
90% (up from 87% in 2007/08) 		Increase numbers of buses with CCTV
Reduce bus vehicle accident rate Achieved
55.93 accidents per million miles
(down from 57.08 in 2007/08) 		Reduce bus vehicle accident rate
Maintain nil Health & Safety enforcement actions Achieved Maintain nil Health & Safety enforcement actions
Reliability, convenience and punctuality of services
Targets 2008/09 Outcome Targets 2009/10
Grow passenger numbers on new services Achieved
2.9% passenger growth on deregulated bus operations 		Continue to grow passenger numbers
Continue to develop strategic partnerships with local authorities and others Achieved.
Partnerships with local authorities, rail companies and bus operators in place. 		Continue to develop strategic partnerships with local authorities and others
Continue to extend real-time information to more bus stops across our operating companies and look at extending the SMS text messaging service Achieved Continue to extend real-time information to more bus stops across our operating companies and look at extending the SMS text messaging service
Improve the punctuality of our bus operations outside of London and maintain our low excess waiting time in our London operations. Achieved
Deregulated bus puncuality increased to 90.97% from 88.78%
Excess waiting time in our London operations reduced from 1.07 mins to 1.01 mins. 		Improve the punctuality of our bus operations outside of London and maintain our low excess waiting time in our London operations.
Extend the use of ITSO smartcards across our bus operations.
Improving our environmental performance
Targets 2008/09 Outcome Targets 2009/10
Increase the proportion of Euro 4 and 5 buses Achieved
17% (up from 10% in 2007/08) 		Continue to increase the proportion of Euro 4 and 5 buses
Maintain the proportion of buses fitted with CRTs or equivalent technology at 77% for Pre-Euro – Euro 3 fleet*

* Fleet with Euro 4 and 5 engines do not require this type of technology.

 Not achieved. 68% compared to 75% in 2007/08.

We are continuing our investment in a new more modern fleet by replacing older Pre-Euro-Euro 3 fleet. The reduction in the proportion of buses fitted with CRTs or equivalent is due to a greater a number of these buses having been replaced. 		Maintain the proportion of buses fitted with CRTs or equivalent technology
Continue to invest in environmentally efficient technologies to achieve cost savings and improve environmental performance Fuel efficient technology fitted to all 3,500 buses and fuel efficient driver training courses completed Improve fuel efficiency by 5%
Maintain CO2 emissions at current levels Achieved
0.50kg CO2 per passenger journey (reduction from 0.52 in 2007/08) 		Maintain CO2 emissions at current levels
Further reduce emissions for PM, CO, NOx and HC Achieved
reductions in CO, NOx and HC emissions per passenger journey. PM emissions have remained constant. 		Further reduce emissions for PM, CO, NOx and HC
Ensure all operating companies exceed 99% for VOSA emissions tests All operating companies with the exception of one exceed 99%. Group average is above 99% Ensure all operating companies exceed 99% for VOSA emissions tests
Ensure all operating companies exceed national pass rate for VOSA maintenance tests Achieved Ensure all operating companies exceed national pass rate for VOSA maintenance tests
Reduce site energy usage Achieved
16% reduction in site energy use 		Reduce site energy by 7%
Reduce water consumption
Accessibility
Targets 2008/09 Outcome Targets 2009/10
Maintain low-floor buses in use at more than 88% Achieved
88% (up from 87% in 2007/08) 		Maintain low-floor buses in use at more than 88%
Affordability
Targets 2008/09 Outcome Targets 2009/10
No targets set Work with stakeholders to identify and offer reduced-rate schemes to low-income groups
As an employer
Targets 2008/09 Outcome Targets 2009/10
Reduce staff turnover Achieved
14.1% (reduction on 15.9% in 2007/08) 		Reduce staff turnover
Reduce absenteeism Achieved
- absenteeism fell from 4.43 in 07/08 to 4.17% in 08/09 		Reduce absenteeism
Extend review to cover other aspects of diversity agenda On-going focus on diversity in many of our operating companies. Go-Ahead London runs an internal working group to promote the profession amongst women.
Strong relationships with local communities
Targets 2008/09 Outcome Targets 2009/10
No targets set Use existing methods such as Stakeholder Advisory Boards and explore new ways to listen to our stakeholders.

 

©2006 The Go-Ahead Group plc.
Registered address: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE
Telephone 0191 232 3123, Fax 0191 221 0315
Registered company number: 2100855. Registered in England & Wales