Go-Ahead

Our Corporate Responsibility

Rail Division Targets

Safety and Security
Targets 2008/09 Outcome Targets 2009/10
Maintain SPAD occurrences per million train miles to industry average or below Achieved
0.89 SPAD occurrences per million miles compared to an industry average of 0.98. This is a 27% reduction compared to 2007/08. 		Maintain SPAD occurrences per million train miles to industry average or below
Further improve security CCTV on rail fleet increased from 62% to 72%

% of stations with secure station status increased from 28% to 42% 		Improve security further*:

Southern:
- 95% of station footfall to achieve secure station status by 31 October 2010
- 24 hour CCTV live monitoring at all managed stations by 2011

London Midland:
- CCTVs on all carriages by June 2011
- 80% of station footfall to achieve secure station status by the end of 2010. 73 out of 149 stations to achieve secure station status by 2015

Southeastern to further improve station security
Reliability, convenience and punctuality of services
Targets 2008/09 Outcome Targets 2009/10
Continue to monitor reliability and punctuality performance for rail services via Public Performance Measure (PPM) Improved PPM for Southern from 90.0% to 90.7%
Southeastern has seen a slight reduction in PPM to 90.8% from 91.1%
London Midland saw a reduction in PPM to 86.7% from 88.6% 		Improve the punctuality of rail operations, working towards the following PPM targets:

- Southern – 93.2% by 2015

- Southeastern – 93.7% by 2014

- London Midland – 90.7% by 2015
Continue to monitor customer satisfaction via National Passenger Satisfaction (NPS) Survey measures Southern, Southeastern and London Midland unfortunately all saw a slight reduction in the Spring NPS compared with the previous year. We believe that this was in part due to the adverse weather in February 2009 which disrupted services.
Southern - 2009 Spring NPS 80% (2008: 81%)
Southeastern - 2009 Spring NPS 76% (2008: 79%)
London Midland - 2009 Spring NPS 78% (2008: 81%) 		Improve customer satisfaction across our rail franchises ,working towards the following National Passenger Survey targets:

Southern – to achieve 90% in the 2015 Spring National Passenger Survey

London Midland – to achieve 88% in the 2015 Spring National Passenger Survey

Southeastern – to improve the Spring NPS score year-on-year
Improving our environmental performance
Targets 2008/09 Outcome Targets 2009/10
Reduce site-energy by 10% Achieved
16% reduction in site energy used across the Group 		Reduce site-energy by 7%
Reduce traction electricity consumption through regenerative braking – Southern to target a 15% reduction
Reduce water consumption
Accessibility
Targets 2008/09 Outcome Targets 2009/10
Continue investment in station facilities to improve access, new signage and cycle facilities. For example the new Southern franchise will see investment of around £76m in trains, stations, car parks, passenger information and other improvements. Achieved
60% certified accessible train units (up from 52% in 2007/08).

All three rail franchises achieved an increase in certified accessible train stations. 		Continue investment in station facilities to improve access.
Affordability
Targets 2008/09 Outcome Targets 2009/10
No targets set Work with stakeholders to identify and offer reduced-rate schemes to low-income groups.
As an employer
Targets 2008/09 Outcome Targets 2009/10
Maintain absenteeism level at under 4%, including London Midland Achieved
3.87% 		Maintain absenteeism level at under 4%
Strong relationships with local communities
Targets 2008/09 Outcome Targets 2009/10
Introduce a Stakeholder Advisory Board at London Midland Achieved Use existing methods such as Stakeholder Advisory Boards and explore new ways to listen to our stakeholders.

* Our rail franchises were awarded at different times (Southeastern in 2006, London Midland in 2007 and Southern in 2009) and have different characteristics. Therefore specific targets vary within each train operating company.


 

©2006 The Go-Ahead Group plc.
Registered address: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE
Telephone 0191 232 3123, Fax 0191 221 0315
Registered company number: 2100855. Registered in England & Wales