Go-Ahead

Our Corporate Responsibility

Accessibility for all, particularly people with disabilities

Our responsibility is to help as many people as possible to access and use our services.
 

Millions of people use our services every day, and their needs are diverse. It is our responsibility to ensure that our trains, buses and stations make travelling as comfortable and easy as possible, no matter what the passenger's requirements.

Across the Group, our companies have been investing in accessible trains and buses that ensure public transport is viable option for everyone. For example Go North East pioneered Easy Access Wheelchair Guarantees on its bus network.

We seek to provide clear, accessible information about our services, investing in on-board, real-time information systems and more detailed information on company websites. Timetables and other useful passenger information is clearly set out at our stations. Our staff are trained to offer assistance to passengers with disabilities.

There is a limit to what we can achieve on our own. We rely upon an infrastructure that is controlled by others and much of it dates from the time when there were fewer passengers and accessibility was not given due consideration. To address these issues we must work in partnership with communities, government and representative organisations.

  • 88%

  • Bus fleet with low floor access

  • 100%

  • Oxford Bus Company's bus fleet with low floor access

Bus fleet with low floor access (%)

Certified accessible train units (%)
(Rail Vehicle Accessibility Regulations)
Certified accessible train stations (%)

*07/08 saw a significant change in the composition of RVAR compliant and non-compliant rolling stock when the London Midland franchise began.


 

©2006 The Go-Ahead Group plc.
Registered address: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE
Telephone 0191 232 3123, Fax 0191 221 0315
Registered company number: 2100855. Registered in England & Wales